Let’s meet New Balance
New Balance needs no introduction - the sneaker brand has always sought to help sports enthusiasts in the pursuit of excellence. With more than 100 years of experience in producing innovative footwear and apparel, it’s your go-to for stylish, functional sports and athleisurewear. Looking to add a pair of these timeless kicks to your outfit? We’ve asked all the need to know questions to help you lace up.
What you need to know about New Balance
How do I redeem my New Balance promo code?
Select the deal you want to use, and copy the code if there is one. Click through to the New Balance website to browse the range as usual. When you’re ready to check out, view your bag - just follow the icon at the top right hand side of the screen. Here, you can review your order, and enter your code in the box provided above the ‘checkout’ button. Make sure you hit ‘apply’ to redeem your discounts!
How much does shipping cost with New Balance?
Standard shipping with UPS SurePost takes 2-7 working days, and costs $7.95; or is free for orders over $50. Opt for UPS ground, 2-day or 1-day delivery if you’re in a hurry - these options costs $9.95, $14.95 and $24.95 respectively. Just choose the option that works for you.
If I’ve changed my mind about a product, what’s the New Balance returns policy?
Returns are easy with New Balance! You can send items back for free using the returns label that came with your online order. As New Balance stores are separate from the online shop, they may not accept a return of an online purchase. You’ll be refunded for your order using the original method of payment within 10 working days of receipt.
Can I buy a New Balance gift card online?
Yes, you can - it’s the perfect gift when you don’t know their size, or if they are particular about their footwear! Choose an e-gift card to be emailed to the recipient, or a physical gift card sent by mail. Both options are able to be used in-store and online. E-gift cards can be loaded with up to $250, and physical cards can be loaded with up to $500.
What size should I order from New Balance?
Whether you’re buying shoes, sports gear casual clothing, you’ll want to get the right fit! New Balance clothing runs true to size, but it’s worth checking out the size guides to make sure you choose the right fit for you. Just grab a measuring tape and follow the instructions based on what you’re looking to buy!
Stay Updated with New Balance
Text or call New Balance on (800) 595-9138 - the lines are open Monday-Friday, 7-7.
Live chat with New Balance or email through the customer service centre.
