Let’s meet Merrell
Celebrated boot maker Randal Merrell joined forces with two executives from the Rossignol ski and boot empire in 1981, aiming to make quality hiking boots at an affordable price. This was clearly a wise move as the business was posting sales figures of $20 million by 1992. Acquisition by Wolverine saw the beginning of the lightweight-yet-durable models that were to become Merrell’s trademark product, and further expansion has resulted in hundreds of stores now operating worldwide.
What you need to know about Merrell
What shipping options do Merrell offer?
Standard shipping is free and takes 2 to 6 business days.
Express shipping is free for orders over $120 and $5 otherwise. Orders arrive within 2 to 3 business days.
Rush orders cost $10 for orders of $75 and over, or $15 otherwise. Delivery takes from 1 to 3 business days.
Can I return items back to Merrell?
Merrell will gladly accept your return of unworn merchandise within 45 days from the date of purchase. Refunds and exchanges are always free. To initiate the refund process, complete this form and follow the instructions to receive return/exchange documentation and a shipping label.
Please return items in the original packaging. You will not be charged for the cost of shipping if you print the PDF label provided.
The online return process will require a printer, as you will be given a PDF to download that includes a shipping label and return document. If you do not have a printer, please call customer service at (800) 288-3124.
Please keep a copy of return/exchange documentation for tracking purposes.
You will be refunded for the amount of the items purchased. Please allow two weeks for your return to be processed. You will receive an email to confirm a successful return. A credit should appear on your credit card, or original method of payment, within two billing cycles.
If you suspect your product is defective or damaged during shipment, please contact the Customer Service Team immediately.
Do Merrell cater for wide feet?
Yes: Merrell’s range includes footwear specifically designed for the wider foot. Click here to see what’s currently available.
How do I use the Merrell promo code to make savings?
All you need to do is input the code into the clearly-marked box in your shopping cart and your discount will be automatically-applied.
Are there any online reviews I can read for Merrell?
Influenster have plenty of reviews that should help you decide whether to shop at Merrell.
Stay updated with Merrell
Call Merrell on (800) 288-3124. Lines are open Monday to Friday from 8:00am to 9:00pm ET, and from Saturday to Sunday from 9:00am to 6:00pm.
Write to Merrell at:
Merrell.com Customer Service
1400 Industries Road
Alternatively use Merrell’s contact form and they’ll respond as soon as possible.
