Let’s meet Lumber Liquidators
The business began in 1993 when building contractor Tom Sullivan bought some excess wood from local businesses, reselling it from the back of a trucking yard. Wood flooring became popular shortly afterwards, providing the company with a huge market that Sullivan was more than capable of satisfying. Store openings followed and they now have hundreds of branches in 46 states. By employing enthusiastic experts, keeping costs low and growing organically Lumber Liquidators’ position as market leader looks as solid as a mature oak.
What you need to know about Lumber Liquidators
What shipping options are available with Lumber Liquidators?
Lumber Liquidators offer free shipping direct to your local store for pickup.
Shipping charges are based on the weight of the order and distance from the warehouse to your home. Charges can be seen during the checkout process.
Shipping lead time is 10-14 days for typical orders, and 14-28 days for special order products. All delivery times are estimates. You should not schedule installation until you receive the product.
Expedited shipping is also available, based on product availability.
Can I return or exchange products with Lumber Liquidators?
You can return or exchange products within 90 days of receipt and only with a valid receipt of purchase. Returns or exchanges are not permitted on opened boxes, special or custom orders, close-outs, and odd lots. Defective products may be exchanged, prior to installation, within 90 days of receipt. Installed product is considered accepted by you and may not be exchanged or returned for any reason.
Shipping and delivery charges in connection with your purchases are non-refundable; shipping costs relating to a return or exchange are your sole responsibility.
For refunds, cash or check purchases will be refunded by check within 5-10 business days; credit or debit card, store credit or gift card purchases will be credited back to the account or tender type used for the purchase.
How can I find out if a product is available for in-store pick-up at Lumber Liquidators?
On the product page, enter the square footage of the flooring needed. Select the store where you'd like to pick up the product and Lumber Liquidators will inform you if it can be picked up at the store you choose.
Can Lumber Liquidators install my floor for me?
Lumber Liquidators’ LL+ service lets you enjoy peace of mind from start to finish. Their flooring experts will help you select your new floor and the dedicated Install+ team will arrange for an independent professional contractor to do the installation work for you and help transform your home. Their professional installation services meets the most stringent industry standards, so you can get on with the important things - like enjoying your new floor.
Are there any online reviews I can read for Lumber Liquidators?
ConsumerAffairs have plenty of reviews that will give you a good idea of what to expect from your experience at Lumber Liquidators.
How do I use the Lumber Liquidators promo code to get a discount when I shop?
All you need to do is input the code into the box provided and your discount will be automatically applied.
Stay updated with Lumber Liquidators
Email Lumber Liquidators using their contact form
Call Lumber Liquidators on 1-800-476-0007. Lines are open Monday to Friday from 8:00am to 9:00pm; Saturdays from: 9:00am to 6:00pm and Sundays from 11:00am to 4:00pm.