Let’s meet Kay
Although it’s owned by the gigantic Signet group, Kay is very much a brand in its own right. It started over a century ago selling eyeglasses, music boxes, silverware, appliances, and razors along with jewelry, and now operates over 1,000 stores in the US. They quickly realized that jewelry was their forte and no longer sell anything else - but given how successful they’ve been in their chosen field that makes a great deal of sense.
What you need to know about Kay
What shipping options are available at Kay?
The Estimated Arrival Date on individual product pages will default to ground shipping or any shipping promotions current at the time of the order. Ground shipping generally takes longer than air services, so your package may not arrive for several days (around 3 to 5 business days).
Ground-shipped orders placed with payment approved by 2:00pm Monday to Friday ET will be shipped the same day the order is placed and are scheduled to be delivered 2 business days from the shipping date.
Second day orders placed after 2:00pm ET or on Saturday, Sunday, or holidays will be shipped no later than the next business day (pending payment approval) and are scheduled to be delivered 2 business days from the ship date.
Overnight orders placed and payment approved by 2:00pm Monday to Friday ET will be shipped the same day the order is placed and are scheduled to be delivered 2 business days from the shipping date.
Alternatively you can ship your purchase - free - to any Kay Jewelers store of your choice. Pick up when it's convenient for you, and get advice and answers from on-site staff.
Your purchase will be shipped UPS Second Business Day Air, and you'll receive an email when your purchase arrives at your chosen location. You then have 30 days from the dispatch date to pick up your purchase. Only you can pick up your order - you’ll be asked to sign for it and show a valid photo ID.
Can I return items to Kay?
If you're not happy with your purchase for any reason, you can return it at any Kay Jewelers store for up to 60 days of purchase or exchange it within 90 days. Watches may be returned or exchanged within 30 days. Refunds are available from Kay.com, but exchanges must be done at a Kay store.
Watches that haven't been specially ordered and accessories can be returned if they're unworn or unaltered, and must be accompanied by the original packaging, instructions and warranty information to a Kay store or Kay.com within 30 days of purchase. Again, exchanges can only be done at a Kay store.
You can't return or exchange custom-designed merchandise, class rings, special-ordered watches or any personalized engraved merchandise.
Full procedures can be found the Returns and Exchanges page.
Can I cancel my order with Kay?
Orders may be canceled up to approximately one hour after they are placed through the Order Status page on kay.com. If the option to cancel an order is not shown in the Order Status, the order has been transmitted to the fulfillment center and is no longer able to be canceled.
Are there any online reviews I can read for Kay?
Influenster have plenty of reviews that will give you a good idea of what to expect.
How do I use the Kay coupons to save money?
Input the code into your shopping cart and the site software will calculate the correct discount for you.
Stay updated with Kay
Call Kay on 800-527-8029. Lines are open Monday to Friday 9:00am to 10:00pm ET; Saturday from 10:00am to 10:00pm ET and Sunday 12:00pm to 9:00pm ET.
Chat with staff at Kay. Lines are open Monday to Friday 10:00am to 10:00pm ET, and weekends from Noon to 9:00pm ET.
Email Kay using their contact form.
Write to Kay at:
Sterling Jewelers Inc.
375 Ghent Road
Akron, Ohio 44333