Let's meet Journeys
Although their graffiti-inspired logo gives them something of a maverick feel, Journeys are very much a business with their feet on the ground. As part of the Genesco family they’re able to share resources and enjoy economies of scale that other retailers can only dream about. Sister brands include the likes of Johnston & Murphy, Schu, Trask and Little Burgundy so they’re in very good company. The business has been around since 1986, opening in Nashville with new stores appearing regularly ever since.
What you need to know about Journeys
What shipping options are available with Journeys?
Standard Ground Shipping is free on orders over $39.98, and takes 3 to 5 business days, after a 1 to 2-day processing period. For smaller order the cost is $4.95.
2 to 3-day Business Air Shipping takes 2 to 3 business days and costs $13.95. Orders must be successfully processed by 10:00 AM CST to be shipped the same business day.
Next Business Day Air takes 1 to 2 business days and costs $22.95. Orders must be successfully processed by 10:00 AM CST to be shipped the same business day.
Processing your order includes a security check on your payment information to ensure Journeys are doing their part to keep your transaction safe, and allows time for the distribution center, or one of their retail stores, to package the merchandise for shipment.
Certain items are shipped directly from the manufacturer; please allow up to three additional days for delivery. These items will ship Standard Ground and are not eligible for expedited shipping (Next Day or 2nd Day). These items cannot be shipped to Alaska, Hawaii, Puerto Rico or any APO/FPO address. Additionally, these items are not eligible to be returned to store.
Can I return items to Journeys?
Journeys allow all merchandise in new condition, with original packaging and original receipt, to be returned for a full refund or exchange within 365 days of purchase. Shipping charges are excluded.
For quick and easy returns or exchanges, take your items, with original packaging and receipt, to any Journeys store.
You can also obtain a refund by mail. For this option, $7.95 will be deducted from the refund amount for using Journey’s return label.
If you would like to return your items to the warehouse, please ship the merchandise back through the carrier of your choice, along with a completed Return/Exchange form. Send the items back to the address below, in their original packaging, and Journeys will process your return upon receipt. You are advised to get a tracking number for your return.
Journeys Order Returns
635 Genesco Parkway
Lebanon, TN 37090
What’s happening with my Journeys order?
Use the order tracker to find out exactly where your items are in the dispatch / delivery process.
How do I use the Journeys coupons to obtain a discount?
Simply input the coupon code into the clearly-marked box in your shopping cart and the discount will be automatically-applied.
Are there any online reviews I can read for Journeys?
Influenster have plenty of reviews that will give you a good idea of what to expect.
Stay updated with Journeys
Call Journeys on 1-888-324-6356. Lines are open from 7:00am to Midnight CST, 7 Days a Week.
Email Journeys using their contact form.