Let’s Meet J.Crew Factory
It’s taken time, effort and money to find your look. Over years of wasting resources on ill-fitting, short-lasting, poorly made pieces that have come and gone, you’ve finally landed where you want to be, and J.Crew Factory is that place. Because once you’ve tried on a J.Crew product, you’ll safely shop the great deals on offer at the Factory, knowing that you’ll get the same quality and cuts that have earned their way into your daily rotation.
What you need to know about J.Crew Factory
Is it simple to use a J.Crew Factory promo code?
Generally speaking, it’s as easy as entering your code in the box labelled ‘Have a Promo Code?’ You’ll find it on the right hand column of the Shopping Bag page, a little bit below the ‘Check Out Now’ button.
Sometimes, the discount will be automatically applied, which you’ll be able to see when you are checking out.
How quickly can J.Crew Factory ship my order?
The major factors when it comes to shipping are: where you are located, how urgently you would like your order and how much you are willing to pay. No matter where you are among the United States, Territories and APO/FPO/DPO addresses, J.Crew Factory can get you your order, but speed will vary.
For the contiguous states, overnight delivery is will be an option, although it will cost more. Expedited delivery is slightly slower but is also on the table (for a slightly lower fee).
We all love free shipping, and if you are happy to wait a little longer, create or log in to your J.Crew Rewards account and you’ll be able to claim free shipping.
What is J.Crew Factory’s policy on returns?
When you’ve kept the items that you’re returning in unworn, unwashed and undamaged condition (or they are defective on arrival), you can return them and expect to receive a full refund. Just make sure you do so within 30 days of purchasing them.
You can choose to take the item, along with proof of purchase, to any J.Crew Factory store where you can begin the process. Otherwise, shipping it back is an option. If you choose to ship it back, there is a prepaid return service available to make things simpler, or you can ship it with your own carrier. Either way, starting the mail-in return process requires you to use the online portal.
Are there J.Crew Factory stores in the same place as J.Crew stores?
The two stores are actually different so you might not find a J.Crew Factory store next door to a standard J.Crew one. Rather than get yourself confused, take the easy option, and find a J.Crew Factory location using their Store Locator tool.
Will I find customer reviews on the J.Crew Factory website?
You certainly will! Honest, unbiased customer reviews are there for most products, so keep an eye out for the star ratings.
Stay Updated with J.Crew Factory
Call J.Crew Factory: 800-562-0258
Email J.Crew Factory: help@jcrew.com
Write to J.Crew Factory:
J.Crew Factory Customer Relations
One Ivy Crescent
Lynchburg, VA 24513-1001
Live chat with J.Crew Factory online.
