Let’s Meet J.Crew
If there’s one word you could use to describe the J.Crew range, it’s “timeless”. With staple pieces cut from fantastic fabrics, they produce clothing that won’t fall apart quickly. With silhouettes and styles that transcend the seasonal wardrobe rotation, they make pieces you can wear time and time again, purely because they always look stylish. Yet they still offer the hottest collaborations with iconic names that bring them to the fore of contemporary fashion.
What you need to know about J.Crew
How easy is it to use a J.Crew promo code?
In most cases it’s as simple as typing your code into the ‘Have a Promo Code?’ section of the Shopping Bag page. You’ll find it just below the ‘Check Out Now’ button.
Some of the discounts on Today.com are even easier to use! They may be automatically applied, so by simply shopping in the new tab or window that appears, you should notice a discount applied at checkout.
If I need something quickly, can J.Crew offer faster shipping?
J.Crew offers a variety of shipping options depending on your location. They service all 50 United States as well as P.O. Boxes, U.S. Territories and APO/FPO/DPO addresses.
For many of these locations, Overnight delivery is available for an additional charge, along with the slightly slower option of Expedited delivery.
If you prefer your shipping to be free, logged-in J.Crew Rewards members with qualifying orders will receive no shipping charge, so sign up before you place your order.
What is J.Crew’s policy on returns?
If your item is still unworn, unwashed and undamaged or it has arrived to you defective, you can return it for a full refund within 30 days of the original purchase date.
To do so, you can either take it into a store with the original receipt, or opt to ship it back. For the latter option, you can use the prepaid return service or ship it on your own but either way, you must start the process online.
Exceptions to this policy include anything bought on J.Crew marketplace, along with lingerie and vintage items plus any item that has been altered, monogrammed, personalized, or marked as final sale.
Where can I find J.Crew store locations?
The J.Crew website has an excellent Store Locator tool, which will automatically tell you which store is nearest, exactly how far it is and which categories it stocks. It also provides the standard information you expect, like the trading hours and phone number of the store. Just type in your address, zip code or city and it does the rest.
Can you read product reviews on the J.Crew website or do I have to rely on photos?
Every product has a section of its page dedicated to reviews. There, you’ll be able to find honest feedback from customers where they can write what they experienced with a product, give an idea of sizing and an overall rating out of five stars. Also, rather than reading through every single review, there is the added functionality of being able to filter reviews by body type and height of the reviewer, or the overall rating they’ve given. Although it must be said that, not every product has been reviewed as of yet, particularly newer products.
Stay Updated with J.Crew
Call J.Crew: 800-562-0258
Email J.Crew: help@jcrew.com
Write to J.Crew:
J.Crew Customer Relations
One Ivy Crescent
Lynchburg, VA 24513-1001
Live chat with J.Crew online.
