Let’s meet EyeBuyDirect
The business was started with the aim of keeping costs down, so all products are shipped direct from the EyeBuyDirect factory. In a similar vein, no branded or designer frames are sold as this would simply raise prices. This crystal-clear business model lets you know where you stand at every stage of the buying process, and EyeBuyDirect have come up with amazing innovations including software that lets you try virtual frames on - ensuring you get a full optician experience despite being online.
What you need to know about EyeBuyDirect
What shipping options are available at EyeBuyDirect?
Orders worth $99 or more are shipped for free with the US Postal Service; otherwise the cost is $5.95. This service takes 7 to 14 business days.
Orders shipped with UPS are delivered in 7 to 14 business days, but typically 2 days quicker than the US Postal Service. This service costs from $19.
Can I return or exchange my EyeBuyDirect purchase?
EyeBuyDirect guarantee the quality of their eyewear. If you are not happy with your glasses, simply contact them for a refund or a replacement.
EBD has a 14-Day Fit & Style guarantee which allows customers to make an equal exchange or return with no questions asked.
Their 365-Day Product Guarantee means Customers are eligible for a one-time replacement pair within 12 months. A one-time replacement pair will only be issued if there are clear defects in material and workmanship.
Product warranty does not cover damage caused by accidents, negligence, or improper care.
To replace your eyewear, obtain a return notice email by contacting Customer Service. Then send your glasses back to us and provide Customer Service with the Delivery Confirmation Number. Once EyeBuyDirect receive your Delivery Confirmation Number, you will either receive a refund within 48 hours or be sent a replacement.
How do I use the EyeBuyDirect coupon to make savings?
Input the code into the clearly-marked box in your shopping cart and the discount will automatically be applied at the checkout stage.
Are there any reviews I can read for EyeBuyDirect?
You can read reviews for EyeBuyDirect on Trustpilot.
How do I know which frame style is best for my face shape?
Use the free online guide at EyeBuyDirect and you’ll find out very quickly which of their thousands of frame options look best on you.
How do I care for my eyewear?
Clean your glasses at least once a day. EyeBuyDirect recommend cleaning your lenses at least once every day so you don't have to strain your eyes looking through dirty glasses.
Rinse your glasses water with first, or spray them with a glasses cleaning solution. When tiny dust and dirt particles stick to your lenses, there's a high chance that dry-wiping your glasses can move them around and create micro-scratches on your lens. Avoid spraying household chemical cleaners on your glasses. These contain ammonia, which can deteriorate the special coating on your lenses.
Finally, wipe your glasses with the right cloth. NEVER dry your lenses with paper towels, tissues, or napkins. To wipe your glasses, EyeBuyDirect recommend using a microfiber cloth. Luckily for you, they’ll give you one free microfiber cloth with every frame you purchase.
Stay updated with EyeBuyDirect
Call EyeBuyDirect on 1-855-EYEBUY1 (1-855-393-2891).
Chat to EyeBuyDirect.