Let’s Meet CityPASS
Maybe it's the fact they are still family-owned and operated, but as a company, CityPASS always strives to get discounted access to the most interesting and exciting attractions across the country, helping to create happy customers through great experiences and value. They want their customers to “Leave with more than you came with” so they can come back home feeling satisfied and connected to the people, history, art and nature of a new place.
What you need to know about CityPASS
How do I claim my CityPASS discount?
Once you click on the deal on Today.com, you’ll be provided with more details on how to claim that particular offer. Generally, you’ll be taken through to a new page or tab on which the discount will be automatically applied.
Which cities can I buy a CityPASS for?
With destinations across the USA and Canada, you can access the very best of a wide range of cities using a CityPASS. In alphabetical order, those cities are: Atlanta, Boston, Chicago, Dallas, Denver, Houston, New York City, Orlando, Philadelphia, San Francisco, Seattle, Southern California, Tampa Bay, and Toronto.
Can I have hard copies of my CityPASS tickets shipped to me?
Email is great for some, but you might prefer to receive your order by mail. While there is an additional cost to this, CityPASS can certainly facilitate your request.
Depending on your destination and shipping method, the timeframe will vary quite widely. CityPASS can also ship to your hotel in the USA directly. Either way, you’ll be given a more accurate timeframe and cost after you have entered your shipping destination as part of the checkout process.
I would like to process a return on my CityPASS. How do I do that?
It is a simple, straightforward online process. You’ll have to head to their returns portal and enter your details to begin.
While theme park tickets are non-refundable or transferable, any tickets that you haven’t used can be refunded up to 365 days from the purchase date. You have to arrange trackable shipping if you are returning physical tickets (mobile/electronic tickets will not have this trouble).
Is there a CityPASS ticket office at my destination?
CityPASS offers customer support via phone and other means but there is not a ticket office you can visit at any destination. If you are after printed brochures, You can order some by emailing brochures@citypass.com. Please be sure to detail the city or cities you’d like brochures for and how many you will need shipped, along with the shipping address.
Where can I read CityPASS reviews from real customers?
CityPASS currently host and proudly display more than 7000 reviews on their website (and counting!) where you can read all about the different customer’s experience. There’s a lot to get through so better dig in!
Stay Updated with CityPASS
Call CityPASS: 888-330-5008
Email CityPASS online.
Write to CityPASS:
City Pass, Inc.
27 Arrow Root Lane
Victor, ID 83455
Live chat with CityPASS online.
