Let’s meet Ashley Furniture
Ashley have been making furniture for over 70 years, dedicating themselves to blending quality American craftsmanship with ideas that suit every type of home. Their roots may go back many decades, but their design team are constantly travelling the world seeking out new inspiration to feed into their products. This keeps their range fresh, eclectic and makes every item a talking point. You’ll find yourself showing guests around your home much more often when you start shopping at Ashley…
What you need to know about Ashley Furniture
What shipping options are available with Ashley Furniture?
The size and weight of your online purchase determine the most efficient delivery method.
Standard Shipping applies to smaller, lighter items. These are delivered via courier or mail (e.g. UPS, Fed Ex, or USPS). You'll receive notification as soon as the order ships. Available shipping options will be noted in your shopping cart, but generally include 1-day and 2-day shipping. If 1-day shipping is available for an order, the order is expected to be delivered within 1 business day after it has been shipped and picked up by the delivery carrier. If 2-day shipping is available for an order, the order is expected to be delivered within 2 business days after it has been shipped and picked up by the delivery carrier.
Ashley Furniture will deliver larger items one of two ways: Directly from an independently-owned and operated Ashley HomeStore (depending on the store proximity to the final destination) or via their Ashcomm LLC shipping service.
Can I return items to Ashley Furniture?
If your Standard Shipping item arrives damaged, please contact Customer Care within 72 hours. For other issues concerning Standard Shipping orders, call within 30 days after delivery and Ashley will either repair or replace the item.
For Standard Deliveries where a manufacturing defect is discovered after the 30-day return period, please consult the manufacturer's warranty, if applicable. Please note, return shipping fees apply.
You have 72 hours after a Home Delivery of an online order to report if an item is delivered damaged, defective or if you are unhappy with it in any way. In this instance, call the number on your emailed order confirmation and Ashley will work with you to repair, replace or pick up the item for a return.
Items ordered online for In-Home Delivery with manufacturing defects discovered after the 72 hour return period may be covered by the manufacturer's warranty, if applicable. In this instance please contact the customer service number listed in your emailed order confirmation for assistance.
View return requirements in full for both types of shipping.
Can I read reviews of Ashley Furniture online?
There are reviews for Ashley Furniture available on Influenster.
How do I use the Ashley Furniture promo code to make online savings?
Enter the code into the box provided in your shopping cart and your discount will automatically appear at the checkout stage.
Do Ashley Furniture products come with a warranty?
Warranty details can be found on the Ashley Furniture website.
Stay updated with Ashley Furniture
Contact Ashley Furniture using their contact form.
