Let’s meet Ann Taylor
The business started in 1954 in Connecticut, and right from the beginning embodied the rarefied spirit and middle class values of New England. The name came from a best-selling dress design that founder RIchard Liebeskind inherited from his father, cleverly-selected to subliminally impress upon consumers’ minds that they were buying a tailored product. Unlike many large fashion chains Ann Taylor has never suffered a financial crisis, proving that its overall ethos is as enduring as its best-loved designs.
What you need to know about Ann Taylor
What standard shipping options are available with Ann Taylor?
Orders are processed once credit card authorization and verification have been obtained. You can typically expect your order to arrive via Standard Shipping in 5 to 8 business days.. Standard Shipping is not available for Alaska, Hawaii and Puerto Rico addresses. Qualifying order amounts for free shipping must be met after any promotion or discount is applied. Gift card and gift box purchases, taxes and prior purchases do not qualify toward qualifying order amounts. Please note: Once Ann Taylor begin processing your order, cancellations and edits cannot be made.
Standard shipping applies to orders under $125; orders of $124.99 or less will be shipped at a flat rate of $8.95.
Orders of $125 or more after any promotion or discount is applied will be shipped for free
Additional charges apply if you are shipping to Alaska, Hawaii or Puerto Rico addresses or you select 3-Day Business Shipping & Handling.
Can I return goods to Ann Taylor?
Ann Taylor will allow you to return goods within 30 days of purchase if accompanied by an original receipt for the price paid either in the original form of payment or as a merchandise exchange.
Ann Taylor Factory will accept your return or exchange of unworn, unwashed and defective merchandise purchased on their website by mail. Unwashed, unworn and defective merchandise can also be returned or exchanged at any Ann Taylor Factory store, with the exception of selected merchandise. Please note that you cannot return Ann Taylor Factory returns at Ann Taylor, LOFT, Lou & Grey or LOFT Outlet stores. Additionally, merchandise purchased in-store cannot be returned by mail - it must be returned to a store.
For gift returns that are received within 30 days of the transaction date, an E-Gift certificate will be emailed for the amount paid by the sender. Returns accompanied by an original receipt, made more than 30 days after purchase, will be credited for the item's current selling price either in the form of a merchandise credit or as a merchandise exchange. Final sale merchandise (merchandise with a .44, .77 or .88 cent price ending) may not be returned or exchanged.
Are there any reviews for Ann Taylor that I can look at online?
Sitejabber have lots of reviews you can read that will give you an excellent idea of what to expect when you shop at Ann Taylor.
How do I use the Ann Taylor promo code to make savings?
All you need to do is input the code into the clearly-marked box in your shopping cart and your discount will automatically apply.
How do I redeem an Ann Taylor E-Gift card?
E-Gift cards may be redeemed at anntaylorfactory.com, anntaylor.com, LOFT.com, loftoutlet.com, louandgrey.com and at any Ann Taylor, LOFT, Lou & Grey, Ann Taylor Factory or LOFT Outlet store. To use your E-Gift card online, you will need the 19-digit card number, and the 4-digit pin number. This information is entered during the checkout process and the appropriate amount will be applied to your order.
Ann Taylor Factory E-Gift certificates may only be redeemed at anntaylorfactory.com, anntaylor.com, LOFT.com, loftoutlet.com, louandgrey.com and cannot be used for in-store purchases. To redeem an E-Gift certificate, you will need the E-Gift certificate number from the gift email you received. During Step 3 of checkout, enter this number in the field under Have A Gift Card, E-Gift Card Or Reward Card?, then click Apply.
Stay updated with Ann Taylor
Email Ann Taylor at clientservices@anntaylorfactory.com.
Call Ann Taylor toll-free on 1 833 845 4438.
Write to Ann Taylor at:
ATTN: Senior Director
4079 Executive Parkway
3rd Floor
Westerville, Ohio 43081-3859
Chat with Ann Taylor.
