Let’s meet Ancestry.com
Ancestry.com is the largest commercial genealogy business in the world. It has access to over 10 billion records and has in excess of 3 million paying subscribers. Its core services are DNA analysis using a simple saliva testing kit that members send in by post, and a family history record search. Either service can be used independently, though they can also be combined to provide the maximum possible level of detail about your relatives.
What you need to know about Ancestry.com
Can I cancel my subscription to Ancestry.com?
If you have a free trial subscription and you do not want to continue with a paid subscription, you must cancel your free trial to avoid being billed. If you’re using a free registered guest account, there is no need to cancel; you'll never be charged for a subscription unless you purchase one.
First, sign in. Then, from any page, click your name or username in the top-right corner and select Your Account.
On the right side of the page, beneath Subscription Options, click Cancel Subscription.
If you don't see a Cancel subscription link, the account you're signed into does not have a subscription. If you’re being charged for a subscription but don’t have a Cancel subscription link on your Account Options page, you probably have another Ancestry account. Sign out of the account you’re in and sign back in using a different email address.
Are there any reviews I can read for Ancestry.com?
You’ll find reviews on Trustpilot which will help you decide whether to join.
How do I obtain a discount with the Ancestry coupons?
Simply input the code into the clearly-marked box when placing your order, and proceed to checkout where your discount will be automatically applied.
Can I give an Ancestry.com subscription as a gift?
Yes: DNA tests can be purchased for yourself or as a gift. DNA kits display Ancestry.com DNA branding on the packaging, so if you have the test mailed directly to someone else, they will know what the gift is when they receive it in the mail. DNA tests cannot be sent to someone who lives in a different country.
When you buy the test as a gift, you can have it sent to yourself or to the test taker. The shipping address does not affect who can take the test; a test isn’t identified with a specific person until the activation code associated with the test is entered in an Ancestry.com account. The billing address should be the address of the purchaser.
Because purchase confirmation is sent to the purchaser via email, no receipts are included in the physical packaging of DNA tests; the person receiving the test in the mail will not see the price of the test or the name of the purchaser. If you do send a DNA test directly to someone else, you’ll need to let them know that it’s from you. DNA tests can be purchased as gifts both online and via telephone.
Can I share family tree details that Ancestry.com provides?
Your friends and family will need an Ancestry.com account to view any family trees you wish to share. If they don't have one already, they can create a free guest account.You can change or revoke the level of access you grant to your tree at any time.
Stay updated with Ancestry.com
Call Ancestry.com on 1-800-615-6560. Lines are open from 9:00am to 11:00pm (Eastern time) seven days a week.
Alternatively chat to a member of the customer support team.