Let’s meet American Eagle
Originally named American Eagle Outfitters Inc when it began, the chain truly developed in the 1970’s when the third generation of the founding Silverman family started diversifying from men’s apparel into a wider product range. However, the Schottensteins - who had a 50% interest in the business by 1980 - bought out the business and decided to focus on casual, branded label clothing for both men and women, which remains the core product offering of American Eagle to this very day.
What you need to know about American Eagle
What is American Eagle’s shipping policy?
There are a number of shipping options with American Eagle:
Standard Shipping orders arrive within 3 to 7 business days.
Standard shipping must be used for all orders containing AE fragrance. Some items may be shipped from an AE, aerie or Factory store in the United States. Items shipping from a store can only be delivered to street addresses in the continental United States.
2nd Day delivery orders can be shipped to street addresses in the continental United States.
Orders placed by 1 PM EST Monday through Wednesday will ship that day and arrive two business days later.
Orders placed by 1 PM EST Thursday will ship that day and will arrive Monday.
Orders placed by 1 PM EST Friday will ship that day and will arrive Tuesday.
Order placed after 1 PM EST Friday through the weekend will arrive Wednesday.
Overnight delivery orders can only be shipped to street addresses in the continental United States.
Orders placed by 1 PM EST Monday through Thursday will ship that day to arrive the next business day.
Orders placed between 1 PM EST Thursday and 1 PM EST Friday will arrive Monday.
Orders placed after 1 PM EST Friday through the weekend will arrive Tuesday.
American Eagle Outfitters also provide free 2 day shipping by ShopRunner to ShopRunner members with online purchases of $25 or more. ShopRunner shipping will follow the 2nd Day Shipping policy. You can manage your ShopRunner account on http://www.shoprunner.com in accordance with ShopRunner policies.
Can I return goods to American Eagle?
There are two ways you can return your purchases:
Whether you bought your items online, by phone or in-store, you can return or exchange them at any AEO, Aerie, AEO Factory or Tailgate store in the US
To return or exchange online purchases at an AE, AEO Factory, Aerie or Tailgate store, please take the invoice included with your order and the credit card used for the original purchase. The invoice will serve as your receipt. If you do not have your invoice, you will be credited the current price of the item in the form of an AE Gift Card. Shipping is not refundable.
Alternatively you can ship your items back if you received them by mail, preferably in the original package if possible. Indicate the item(s) you are returning and the reason for your return on your invoice and then choose a mail carrier, pay for postage, and send it to:
American Eagle Outfitters
Attention: Returns Department
Retail Distribution West LLC
1301 N. Davis Avenue
Ottawa, KS 66067
How do I use the American Eagle coupons to save money when shopping?
Simply input the code into the indicated box in your shopping cart and your discount will be automatically applied.
Are there any reviews I can read for American Eagle?
You can find reviews for American Eagle at Sitejabber.
My order from American Eagle hasn’t arrived. What’s happened to it?
You can use the Order Tracker to find out where your package currently is.
Stay updated with American Eagle
Call American Eagle on 1-888-232-4535. Lines are open 24/7.
Email American Eagle using their contact form.