Let’s meet AliExpress
Fully-owned by the legendary Alibaba retail conglomerate, AliExpress is based in China and acts as a marketplace hub. It allows consumers from all over the globe to buy goods from independent businesses in China and other Asian regions, and is the most popular website in Russia. Goods on sale include larger items like sofas and stepladders, but AliExpress is best-known for accessible impulse spending on fashion, accessories, makeup and jewelry.
What you need to know about AliExpress
What is the AliExpress shipping policy?
At present suppliers using AliExpress can choose from the following express shipping options: UPS, FedEx, DHL, TNT, EMS, TOLL, e-EMS, ePacket, China Post Registered Air Mail, China Post Air Parcel, China Post Ordinary Small Packet Plus, HongKong Post Air Mail, HongKong Post Air Parcel, Singapore Post, Swiss Post, Sweden Post, Russian Air, Special Line-YW, DHL Global Mail and S.F. Express etc.
Please note that shipping methods are determined by individual suppliers, so you’re advised to directly contact the supplier for more detailed shipping information. To contact the supplier, you may go to the product detail page or shop and click Contact Now to send a message.
Can I return items to AliExpress suppliers?
If you buy a product with a Local Return label then you have the right to return it without any reason within 15 days after receiving the item, as long as the item is in perfect condition and in its original packaging.
Not all suppliers offer local return - it’s up to them to decide if they wish to participate. Currently, Local Return is only an option for orders lower than $1,000.
To return an item, note down the return address in the dispute page. Then leave a note in the parcel with the order number on it. After that, please pack the parcel carefully and go to your nearest post office to return the parcel (you will have to pay the returning shipment fee). Then return to the dispute page and enter the returning number and shipment provider details.
How do I make savings with the AliExpress coupon?
Input the code into the clearly-marked box in your shopping cart, and the discount will be automatically applied.
Are there any reviews I can read about AliExpress?
You’ll find lots of reviews on AliExpress at Trustpilot.
Which payment methods can I use on AliExpress?
On the AliExpress app you can use Visa, MasterCard, Maestro, Discover card and Diners Club card, American Express, QIWI, Boleto, bancontact, iDeal, Przelewy24, SMS Payment in Russia(MTC, MegaFon, Beeline, TELE2) and AliExpress Pocket.
On the AliExpress website you can use Visa, MasterCard, Maestro, Discover card and Diners Club card, American Express, Wire Transfer, Webmoney, Yandex.Money, Western Union, QIWI, DOKU, Mercado Pago, Boleto, bancontact, TEF, iDeal, Giropay, Sofort Banking, Carte Bancaire (Carte Blue), Przelewy24, SMS Payment in Russia (MTC, MegaFon, Beeline, TELE2), Cash Payment (Euroset, Syvaony, Russian Post), and AliExpress Pocket.
Stay updated with AliExpress
Use the AliExpress chat facility, open 24/7.