Let’s meet Alienware
Alienware was formed in 1996, when affordable PCs started to become powerful enough to compete with consoles. Games were becoming increasingly sophisticated and an increasing number of expert players were seeking to maximize the entertainment value from their sessions with the use of multiple screens, enhanced sound options and even modified software. Alienware’s founders were quick to see the potential of PCs that were specially-designed for gaming - and millions of avid players wouldn’t dream of using anything else.
What you need to know about Alienware
What shipping deals do Alienware offer?
Alienware benefit from Dell’s vast purchasing power and distribution network. That means most items come with free expedited delivery; even if you’re not signed up to Dell Advantage you’ll still get free standard delivery on everything at Dell.com with no minimum purchase.
Can I return goods to Alienware?
If you wish to return your order, you can exercise your Right to Cancel by contacting Dell within 14 calendar days of delivery. If more than 14 calendar days have passed since your delivery, please contact Customer Care. Please note that the Right to Cancel applies to Home customers only.
When you return your order in line with the above, Dell will credit your account for the price (including standard delivery charge if applicable).
Why has my Alienware order been delayed?
There are several reasons that your order may be delayed:
If Dell are unable to process your payment this will delay the start of production of your order.
Dell may experience part shortages on popular products or when their suppliers experience delays.
Severe weather and natural disasters may impact Dell’s part suppliers or your order after it ships.
How do I use the Alienware coupons to obtain a discount?
Simply input the code into the clearly-marked field in your shopping cart and the price will automatically be adjusted when you reach the checkout stage.
Are there any reviews I can read for Alienware?
Trustpilot have reviews for Alienware that will help you decide if you wish to buy from them.
What do I do if my order from Alienware arrives and something is missing or wrong?
If your Alienware order has arrived and something isn’t right , please make sure you check the items that you have received against the information on your packing slip and/or your Order Confirmation document.
If the item you ordered is listed correctly on your packing slip and/or Order Confirmation document, but the item actually delivered is incorrect, please contact Dell customer support via the online form at Contact Customer Support.
If an item appears on the Packing Slip and/or Order Confirmation document but hasn’t arrived, your order may have been shipped in multiple packages and your items may still be in transit.
If you can’t locate a missing item or need assistance please contact Customer Support.
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Chat with Alienware.
Call Alienware on 1-800-254-3692.