Let’s meet Alex and Ani
Named after founder Carolyn Rafaellan’s daughters, Alex and Ani started out intending to make locally-produced bangles, necklaces, earrings and rings that enlightened the mind and empowered the spirit. This central ethos has remained and has proved as popular as the designs behind it, with turnover expanding by over twenty times in just one year shortly after launch. Alex and Ani are now a household name, yet remain fiercely loyal to their founding principles.
What you need to know about Alex and Ani
What shipping options are available with Alex and Ani?
Standard shipping takes up to 7 business days and costs $2.95; Priority shipping takes up to 2 business days and costs $10.95; Expedited shipping takes just 1 business day and costs $16.95.
Alex and Ani do not ship to APO/FPO addresses or college dorms. Shipments to Alaska, Hawaii, or Puerto Rico may exceed normal delivery time.
Priority and Expedited orders placed before 2pm EST M - F will be shipped on the same day. Priority and Expedited shipping is not offered to P.O. Box shipping addresses. Any order placed after 2pm or over the weekend will be processed the next business day.
Can I make returns to Alex and Ani?
Alex and Ani want you to be completely happy with your purchase. If for any reason you are not satisfied you can return items to them within 30 days of the purchase or order delivery date. The returned item must be unworn with the UPC tag attached or appropriate UPC packaging. Website orders cannot be refunded in flagship stores but they may, however, be exchanged in flagship stores for merchandise or in-store credit. Please note that Clearance Sale items are not eligible for return.
To return your order, use the return label which is located on your packing slip. Please also fill out the form contained on the back of the packing slip listing all details requested to process your refund.
Once your return has been processed, you will receive a confirmation email; please note that it may take an additional 7-10 business days from the date you receive this email for the funds to be available in your account and it may take an additional billing cycle to see the funds on your billing statement.
How do I use the Alex and Ani promo code to obtain an online discount?
Input the code into the box indicated in your shopping cart and the discount will be automatically applied.
Are there any reviews I can read for Alex and Ani?
There are Facebook reviews for Alex and Ani that will tell you what to expect when you shop with them.
Do Alex and Ani offer e-gift cards?
Virtual gift cards are available, for online use only. You must provide a valid e-mail address with your return if you would like to receive a virtual gift card.
Stay updated with Alex and Ani
Email Alex and Ani using their contact form.
