Let’s meet 1-800 CONTACTS
1-800 CONTACTS are committed to keeping costs down by trading in large volumes and using a specialist distribution centre. Given the low package sizes they use it’s possible to store almost every type and prescription of lens, which is how they’ve managed to fulfill over thirty million orders to more than eight million customers since they’ve been in business. They also now supply glasses and boast a 350-strong customer service team.
What you need to know about 1-800 CONTACTS?
How do I use the 1-800 CONTACTS coupon?
Simply enter the code into the box provided in your shopping cart, and the discount will be automatically applied for you when you reach the checkout page.
What shipping options are available with 1-800 CONTACTS?
All web orders are shipped free of charge - another way that 1-800 CONTACTS can bring you the very best value for money. Additional services are available too, as follows:
Expedited (2-3 Business Days) delivery: $14.99
Next Day (1 Business Day): $19.99.
Canada Standard (7-11 Business Days) FREE
Canada Express (1-3 Business Days) $26.99
International Standard (8-12 Business Days) $19.99
International Express (4-7 Business Days) $35.99
Please note that international shipping times do not take into account any unforeseen customs delays. Also, if you place an order after 4:00 PM EST or on a weekend, it will not be processed until the following business day.
What happens if I need to return or exchange my lenses with 1-800 CONTACTS?
All orders are backed by a 100% satisfaction guarantee, so in the first instance you’ll have access to live customer service support by chat, email or phone to address your needs. If you still need to return or exchange your lenses you’re entitled to a free exchange of any unopened boxes.
To do this just supply your new prescription information and 1-800 CONTACTS will ship the new lenses to you along with a pre-paid return label. Simply attach this to the outside box and send it back. You can avoid being charged for the lenses by shipping the old lenses back within 30 days of setting up the exchange.
Alternatively if you no longer wear contacts for any reason simply contact 1-800 CONTACTS and they’ll e-mail or send you a prepaid return label to send back the lenses.
Torn or blurry lenses are also covered with a free replacement. If you have a problem with the lens then it will be replaced or any unused credit used to reduce the cost of your next order. There’s no need to send the lenses back and no questions are asked.
Where can I read reviews of 1-800 CONTACTS?
Trustpilot have plenty of reviews that should give you all the extra assurance you might need.
How do I order from 1-800 CONTACTS if I don’t have a prescription?
If you don’t have the box your last set of lenses came in just call 1-800-266-8228 and the order can be completed over the phone. An agent will be happy to contact your eyecare professional and find your prescription for you.
Stay updated with 1-800 CONTACTS
Call 1-800 CONTACTS on 1-800 1-800-266-8228, 24 hours a day, 7 days a week (limited hours may apply on public holidays).
Write to 1-800 CONTACTS at:
51 West Center St
Orem, UT 84057
Email 1-800 CONTACTS using their webform.
Chat with 1-800 CONTACTS.